Where Is Your Focus
I read a great blog post by David Lee King about customer service in the Library system. He started by comparing how small town music stores handle customers compared to the music giant Guitar Center. The question posed was "Why is Guitar Center so large and popular?" You can just look at their business practices to see that they focus on costumers more than on their own property. Read David's post and then come back here for my thoughts below. David's post brought to mind the many rules, regulations, policies, etc. that I have seen throughout my nearly 30 years in the ministry. Building usage rules, equipment usage rules, procedural rules, teaching rules, wedding rules, meal rules, chair placement rules, business meeting rules, parking rules, and the list can go on and on. Often these rules do not make sense to anyone, but 30 years ago the church felt a need to make the rule for some reason. While in Seminary my Practice of Church Music professor made this recommend...