Apple Service Second to None
I woke up on Thanksgiving morning to discover that the hard drive in my Macbook Pro had failed. I was very disappointed because I have been so happy with my Mac. I decided that I would brave the crazy crowds of Black Friday to visit the Apple Store with my ailing laptop. Here is a short synopsis of my journey. We drove to the Towson Town Center Mall, and after driving around 6 levels of the west parking garage we finally found a spot on the 7th (roof). I knew that the crowds would be crushing, so I braced myself for waiting a few hours to even see anyone at Apple. I walked into the store and stepped up to the Genius Bar. I was only there a few minutes at most when somebody asked if they could help me. I explained my situation and was asked if I had an appointment. Appointment? I did not realize that I needed to make an appointment to bring in my ailing Mac. I am sure that my face started to turn slightly red with embarrassment as I sheepishly responded, "No." The employee sai...