Apple Service Second to None

I woke up on Thanksgiving morning to discover that the hard drive in my Macbook Pro had failed. I was very disappointed because I have been so happy with my Mac. I decided that I would brave the crazy crowds of Black Friday to visit the Apple Store with my ailing laptop. Here is a short synopsis of my journey.

We drove to the Towson Town Center Mall, and after driving around 6 levels of the west parking garage we finally found a spot on the 7th (roof). I knew that the crowds would be crushing, so I braced myself for waiting a few hours to even see anyone at Apple. I walked into the store and stepped up to the Genius Bar. I was only there a few minutes at most when somebody asked if they could help me. I explained my situation and was asked if I had an appointment. Appointment? I did not realize that I needed to make an appointment to bring in my ailing Mac. I am sure that my face started to turn slightly red with embarrassment as I sheepishly responded, "No." The employee said, "Well, you are supposed to make an appointment to see these guys," as he motioned to the Genius Bar, "however," he continued, "since it is simply a hard drive I am sure they can help you."

As I waited for a few more minutes, I noticed the screen behind the Genius Bar display the following message: "There are no more appointments available today. The following people are awaiting service." This was followed by about 20 names. When one of the guys behind the Genius Bar asked how he could help me, I once again explained that I had a Mac with hard drive failure. He wanted to know how I knew it was the hard drive, so I explained that it would not come on and the hard drive was clicking. He nodded his head and said, "Yep, that is a hard drive failure."

He asked for my Apple ID and within minutes completed the repair request info. He then told me that he had good news and bad news. The bad news was that they did not have any hard drives in stock for my Mac. the good news was that they were upgrading it from a 250 GB to a 320GB hard drive for free. I was in and out in less than 20 minutes on the busiest shopping day of the year when I did not even have the required appointment. Now that is why Apple continues to have such loyal costumers.

Comments

Ashton said…
And why everyone hates Microsoft's Zune player.
9:43 AM
Post a Comment

Popular posts from this blog

Dirty Feet

Image
“How beautiful on the mountains are the feet of those who bring good news.” Isaiah 52:7 (NIV) I have never been very comfortable in shoes. It really doesn’t matter whether they have great arch support, ultra extreme amounts of cushioning, or how much they cost. The first thing I do when I arrive home is take off my shoes and stretch my once imprisoned feet by bending them at the arches and wiggling my toes. I then remove my socks and begin to feel my feet relax as the fresh air washes over my tingling, sometimes sweaty, toes. Pretty picture, I know. It must be the right thing to do. A billion Chinese could not be wrong. My mother could not be wrong. After all, she was the one who always told me to, “Take off your dirty shoes before you come in here. I just finished mopping this floor and I don’t want mud tracked all over my clean house.” It became a normal ritual around our house to put the dozen or so shoes away before company was expected. My mother didn’t want dirty f...
Read more

Pampered and Pacified

Author J.M. Barrie created the character that never wanted to grow up. Peter Pan, also the title of his famous book, did not want to become an adult and be forced to deal with all of the stress and struggles that came with the transformation. So Peter found his way to Neverland where, along with his lost boys, he could remain a carefree child forever. But those who know the story also know that carefree was not all that it promised for villainous Captain Hook constantly lurked around the corners, and then there was that tantalizing Wendy who stole Peter’s heart before he even knew what hit him. Millions of Americans have seemed to follow in the footsteps of Peter Pan. We have become a nation that no longer values the virtues of adulthood: especially responsibility, strong work ethic, self-dependence, selflessness, and community awareness. You don’t have far to look in our American society before you see lost boys, and girls, running around everywhere. Grown men and women who want ...
Read more

Ephesians 5 - Our Life of Love

Image
When I have learned to love God more than my earthly dearest, I shall love my earthly dearest better than I do now.” C.S. Lewis In a Nutshell Paul encourages Christians to be imitators of God and to walk in love. Don’t fall into a life of sin, but rather stand against sin and try to expose it. Use your time wisely as you follow God’s will. Let the Holy Spirit direct and influence your behaviors. As you do this, husbands should love their wives as Christ loved the church and wives should respect and submit to their husbands. The Power of Example In his autobiography, Benjamin Franklin tells of the time he wanted to convince the citizens of Philadelphia to light the streets at night as a protection against crime and as a convenience for evening activities. Failing to convince them by his words, he decided to show his neighbors how compelling a single light could be. He bought an attractive lantern, polished the glass, and placed in on a long bracket that extended from the f...
Read more